FAQs


What is your return policy? 

As all bows are unique and handmade to order, returns and/or exchanges will not be accepted. I want you to be completely satisfied with your order, and will gladly offer a refund or replacement if there has been a mistake made on my end. Please email me or contact me here with any questions or concerns!  

When will my order ship?

Please refer to the announcement bar at the top for current order processing times. Your order will be shipped as soon as possible (I am, after all, a one woman shop and a mama with busy twin toddlers.) Please contact me if you need a faster processing time, and I will let you know if I can accommodate. Free standard shipping orders are shipped via USPS First Class; which will take 2-6 days upon pickup to reach you. You will be notified once your order ships.

What styles/sizes do you offer?

We have lots of options for you to choose from. Find all the details, here.

What clips/headband options do you offer?

We have lots of options for you to choose from. Find all the details, here.

How can I keep my bow in tip-top shape?

Spot cleaning is strongly recommended (avoid machine washing). Use a soft toothbrush and gently scrub the affected area with hot water and a drop of dishwashing liquid soap. Once clean, rinse with hot water to get the soap out. Then reshape your bow and lay flat to dry.
If your bow becomes misshapen, use steam from a hot iron to soften the fabric. Then reshape and lay flat to dry.

Can I switch my headbands to clips

Yes! Simply cut the nylon headband, and slide it out of the bow. Then slide a clip in its place. Need clips? Purchase a clip add on, here

I noticed your bows meet CPSC Safety Requirements? What does this mean?

Manufacturers of children's products must certify, that their products are in compliance with applicable children’s product safety rules. Find more info, here.

What are Bow Bucks?
This is our rewards and referral program! Click the button on the bottom right of your screen to sign up. For more details, go 

here.

Do you offer wholesale?

If you are interested in wholesale opportunities, please visit our shop on Faire.